Research shows that freedom and control at work might just save your life.

Research shows that freedom and control at work might just save your life.

Autonomy is recognised as one of the core motivations people have in the workplace. With greater freedom and control over the way we perform our work comes higher levels of motivation and commitment. Recent research suggests that greater job control also improves our health and reduces our likelihood of dying over a seven year period. Autonomy isn't just motivating - it might just save your life. 

Motivating... on a Budget

Motivating... on a Budget

Motivating employees on a budget is a key challenge for the Not For Profit sector in Australia. Wage growth is at the lowest level since the Australian Bureau of Statistics started recording data in 1998, with the Wage Price Index currently sitting around 2%. In addition, State, Territory and Federal governments are seeking to reduce expenditure, leading to funding constraints within the sector. With wage growth barely keeping up with consumer price increases, there is a risk that employees are feeling short changed. They’re simply not seeing the salary increases that were available as recently as 2012 when the Wage Price Index was around 4%.

Trapped or Loyal? Trust is the Key to True Customer Loyalty.

Trapped or Loyal? Trust is the Key to True Customer Loyalty.

I recently spoke at the 8th Loyalty Summit in Mumbai which focused mainly on the theme of customer loyalty. My presentation was about the clear links between employee engagement and customer loyalty, and how managers are central to building customer loyalty. Preparing for the conference caused me to reflect on my own experiences of customer loyalty. Were there any particular organisations that I was loyal to as a customer? And, if so, why?

One way to stand out from the crowd.

One way to stand out from the crowd.

Looking for that next job can be hard. You spend time dressing up your resume and putting together cover letters, but are still not sure if it will be enough to get you through to an interview. And once you do have an interview scheduled, you worry about whether you’ll answer the questions well and say the right things. It can end up feeling like we’re playing a game where we don’t know the rules, or even where the goals are! Thankfully there is one relatively simple principle that will help you stand out from the crowd.

Staff meetings that work - the cure for performance appraisal phobia!

Staff meetings that work - the cure for performance appraisal phobia!

People hate performance appraisals. Okay, maybe that's a generalisation - there might be 1% of people out there that get excited about sitting down for that typically 6 monthly or 12 monthly review of their performance with their manager. And there's probably 1% of managers who also look forward to conducting performance appraisals with their team members. But performance appraisals are one of those 'must do' activities that both managers and team members tend to dislike.

The best thing about working here? It's the people...

The best thing about working here? It's the people...

I've been working with employee surveys for nearly 20 years now. If you've been in the workforce for a while, it might feel like you've spent a similar amount of time filling out employee surveys! Thankfully using a more focused approach and better analysis techniques means employee surveys can be a lot shorter than they used to be. One thing that hasn't changed is that most employee surveys include an open-ended question that goes something like this - "What do you see as the best thing about working here?"  

Retaining Generation Y? Help Build their CV.

Retaining Generation Y? Help Build their CV.

Leaders are struggling to retain talented younger employees. Many leaders are quick to decry what they see as Generation Y’s lack of loyalty and commitment. As I’ve noted elsewhere though, generational differences are often overstated and don’t necessarily help in predicting or explaining individual preferences. However it’s easy to see how the corporate downsizing that has impacted family and friends has taught this generation that employee loyalty may not be reciprocated by employers. Add to this Generation Y's high levels of education and mobility, and you have a recipe for high turnover.

Best Practice? Here's a Brochure...

Best Practice? Here's a Brochure...

So you're thinking about 'best practice' for your organisation, and start looking around. It won't be long before you stumble across brochures from all sorts of consulting firms highlighting their version of 'best practice' and what it could deliver. When thinking about implementing 'best practice' in your organisation (and indeed whether it will be 'best practice' for you), it's helpful to explore the different roles of consultants and academics. It also helps to appreciate that 'best practice' for your organisation is unlikely to be found in a brochure.